Reporting to: GM - New Zealand | Managing Director (ANZ)
Location: New Zealand
Role Type: Permanent, Full‑time
Role Purpose
The Operations & Enablement Lead is responsible for ensuring The Company operates smoothly, compliantly, and efficiently as it scales . This role owns core operational functions across finance, people, compliance, and systems, with a strong focus on process standardisation, cost discipline, and automation .
The role exists to remove friction from the business, protect margins, and enable growth without unnecessary increases in headcount.
Key Responsibilities 1. Finance, Payroll & Cost Control
- Oversee accounts payable and receivable, reconciliations, budgeting, and cashflow tracking.
- Coordinate payroll processing in line with NZ employment and tax requirements.
- Manage GST, supplier contracts, invoicing, and delegated spending authorities.
- Monitor cost structures and support leadership with financial visibility and discipline.
- Coordinate onboarding, employee records, and leave management.
- Maintain HR systems and ensure accurate, up‑to‑date documentation.
- Support performance review cycles and core people processes.
- Maintain standard operating procedures and eliminate ad‑hoc or informal workarounds.
- Provide executive and board administration support, including minutes and statutory filings.
- Maintain health and safety systems, hazard registers, and incident reporting.
- Ensure compliance with NZ employment, health & safety, and data protection obligations.
- Coordinate with external advisors (accountants, legal, IT) as required.
- Own office operations, facilities, asset registers, and vendor relationships.
- Administer Microsoft 365 and coordinate with IT support providers.
- Identify manual or inefficient processes and implement automation or system improvements.
- Ensure operational documentation is current, accessible, and consistently followed.
- Operations run calmly and predictably, even during periods of growth.
- High compliance standards are maintained with no overdue actions or audits.
- Core processes are standardised, documented, and followed consistently.
- Leadership time is protected through strong operational support and structure.
- Growth is achieved without unnecessary increases in operational headcount.
Essential
- Experience in an Office Manager, Operations Lead, or similar role within an SME or scaling business.
- Strong proficiency in Microsoft 365.
- Experience using Xero or similar accounting software.
- Working knowledge of payroll and HR systems.
- Understanding of NZ employment law, tax, and health & safety requirements.
- Experience supporting multi‑country or remote teams.
- Exposure to automation, process improvement, or systems implementation.
- Highly organised, detail‑focused, and process‑driven.
- Proactive in identifying and eliminating inefficiencies.
- Calm under pressure with a strong sense of ownership.
- Comfortable enforcing standards and saying "no" when necessary.
- Values structure, clarity, and consistency over ad‑hoc solutions.
