Timaru or Christchurch - Full‑time
We are seeking a customer‑focused IT Support Analyst to provide frontline technical support across a multi‑site clinical environment. This role is ideal for an IT professional who enjoys troubleshooting, supporting end users and taking ownership of issues from start to finish.
You will be the first point of contact for IT support requests, working across Microsoft and Windows environments to resolve incidents efficiently while delivering a high standard of customer service.
Key Responsibilities
- Provide Level 1–2 IT support across Microsoft 365 and Windows environments
• Act as the primary contact for IT incidents and service requests
• Manage tickets end‑to‑end using an ITSM / service desk system
• Troubleshoot hardware, software, printers and basic networking issues
• Support mobile devices, desktops and cloud‑based phone systems
• Communicate clearly with users, providing regular updates and guidance
• Collaborate with internal teams and external IT providers
- Proven experience in IT support, service desk or helpdesk roles
• Strong knowledge of Microsoft 365, Windows 10 and Exchange
• Experience with Hybrid Active Directory, RDS and user account management
• Solid understanding of networking fundamentals (DNS, VPN)
• Experience supporting printers and site‑based equipment
• Excellent communication and customer service skills
• Calm, organised and solutions‑focused under pressure
- Stable full‑time role within a supportive team
• Exposure to a broad range of technologies and environments
• Ongoing learning and development opportunities
• Competitive salary package
