Automotive Service Advisor
Benefits:
- $70 000 - $75 000 + Monthly Incentive
- Company Vehicle and fuel
- Career growth and opportunities
You will work for a large Kiwi owned business, with a variety of brands portfolio that offers great career progression and opportunities.
The Role
As a Service Advisor, you’ll be the face of the after-sales business, being the link between the service department and client, ensuring a high level of customer CSI, upselling additional client requirements with effective communication.
You'll coordinate alongside the other advisors in a high-paced service environment, reporting to a very down-to-earth and well-respected Service Manager.
Key Responsibilities
- Accurately assess and document customer facing requirements
- Provide quotes, timelines, and clear communication on service progress
- Liaise with technicians and parts department to ensure timely workflow
- Upsell services and repairs where appropriate
- Maintain accurate records in our service management system
- Ensure high levels of customer satisfaction and retention
- Proven experience in an automotive service advisor or customer-facing dealership environment (European experience highly regarded)
- Excellent communication and customer service skills
- Strong organizational and time-management abilities
- Technical understanding of vehicle servicing and aftersales business
- Computer literacy and comfort with service booking systems
- A proactive, team-focused attitude with a customer-first mindset
- A stable, full-time position in a reputable and professional Dealership
- Exposure to a wide variety of vehicle brands and group opportunities
- Supportive team environment with a fun and professional balance
- Competitive remuneration package with excellent additional earning incentives
Click APPLY or contact Pierre Smit on +64 21 191 8350 or pierre.s@stellarrecruitment.co.nz for a confidential discussion
