Job Details

About the Company Work with a global leader in heavy fabrication, specialising in buckets and trays for large-scale mining equipment (CAT, Komatsu, Hitachi). This is your chance to join a company recognised for reliability, product quality, and performance across the mining sector.

The Role As a Product Support Advisor , you’ll be the technical link between engineering, workshop operations, and clients. From build to delivery and beyond, you’ll ensure products perform to spec, manage warranty issues, and provide on-site support. This is a technical role (not sales) , suited to someone with strong field or OEM experience who thrives on problem-solving and customer service.

Key Responsibilities:

• Provide technical advice, inspections, and after-sales support to clients
• Manage warranty claims, troubleshooting, and performance reviews in the field
• Liaise with engineering and workshop teams to ensure timely delivery and product quality
• Compile reports, provide improvement feedback, and support new product estimates

• Salary: $155k–$165k + super
• Location: Kewdale (onsite 2–4 days per week, flexible travel, WFH available)
• Benefits: Flexible work options, time in lieu for travel, bonus/incentive scheme under review

• Boilermaker trade certificate OR engineering qualification essential
• Experience with OEMs, field service, or technical product support
• Strong communicator comfortable working with site teams and clients
• Knowledge of mining attachments/products highly regarded
• Proactive, customer-focused, and solutions-driven

• Global industry leader in mining equipment fabrication
• Blend of technical, field, and client-facing responsibilities
• Flexible work structure with competitive remuneration