Job Details

Operations & Franchise Support Manager

Reports to : Operations Manager
Days of work : Tuesday – Saturday
Hours: 1.00pm – 9.30pm

About the role:
We’re seeking an experienced and proactive Operations and Franchise Support Manager to join our team, supporting our Northland and Auckland franchise network. This role plays a key part in ensuring smooth daily operations, exceptional service delivery, and compliance with health and safety standards across multiple sites.
You'll be supporting franchisees and staff to meet franchise standards while providing hands-on training, quality audits, and relationship management. This is a hybrid role based in Auckland with regular travel across the Northland region.
Key Responsibilities:

• Train, induct, and support franchisees and their staff on cleaning methodology, policies, and health & safety practices
• Coordinate and support the setup of new client sites, ensuring operational readiness and service excellence
• Conduct site audits and quality assurance inspections, identifying and resolving any non-compliance issues
• Monitor hazards, manage H&S documentation, and ensure site safety standards are met
• Maintain accurate operational records including training logs, asset registers, and service checklists
• Manage and resolve complaints, working closely with franchisees and clients
• Build strong relationships with franchisees to support performance and retention
• Assist the operations team with day-to-day coordination, client engagement, and service delivery improvements

• 3–5 years’ experience in a supervisory role, preferably within commercial or domestic cleaning
• Hands-on knowledge of carpet cleaning, strip & seal, scrubbing and specialist services
• Strong understanding of H&S requirements and operational compliance
• Proven ability to coach and upskill teams through on-the-job training
• Excellent relationship-building and communication skills
• Physically fit and ready to take on a hands-on, varied role
• Ability to travel across Auckland and Northland with flexibility for after-hours work
• Current and clean NZ Driver’s Licence is essential
• Careerforce Level 2 or 3 qualifications is preferred

• Company car with fuel, laptop, and mobile phone provided
• A varied, hands-on role with real purpose and daily impact
• A chance to work closely with a respected franchise network and contribute to their success
• Supportive team culture with a focus on quality, compliance, and continuous improvement
• Opportunities to develop and grow with an established, values-driven business