Operations & Franchise Support Manager
Reports to
: Operations Manager
Days of work
: Tuesday – Saturday
Hours:
1.00pm – 9.30pm
About the role:
We’re seeking an experienced and proactive Operations and Franchise Support Manager to join our team. This role plays a key part in ensuring exceptional service delivery, compliance with health and safety standards, and supporting our Northland and Auckland franchise network.
This is a hybrid role based in Rosebank, Auckland with regular travel across the Northland region - having a full driver’s licence is a mandatory requirement.
Key Responsibilities:
- Training and induction of new staff and franchisees on cleaning methods, policies, and health & safety practices.
- Coordinate and support the setup of new client sites, ensuring operational readiness and service excellence.
- Conduct site audits and quality checks, resolving any non-compliance issues.
- Monitor hazards, manage H&S documentation, and ensure safety standards are met.
- Maintain accurate operational records and manage any potential complaints.
- Build strong relationships with franchisees to support performance and retention.
- 3–5 years’ experience in a supervisory role, preferably within commercial or domestic cleaning.
- Hands-on knowledge of carpet cleaning, strip & seal, scrubbing and specialist services.
- Strong understanding of H&S requirements and operational compliance.
- Proven ability to coach and upskill teams through on-the-job training.
- Excellent relationship-building and communication skills.
- Ability to travel across Auckland and Northland with flexibility for after-hours work.
- NZ Driver’s Licence is essential.
- Company car with fuel card, laptop, and mobile phone provided.
- A varied, hands-on role with real purpose and daily impact.
- A chance to work closely with a respected franchise network and contribute to their success.
- Supportive team culture with a focus on quality, compliance, and continuous improvement.
- Opportunities to develop and grow with an established, values-driven business.
Apply today or contact Sam Chatterley-Hodgson at sam.c@stellarrecruitment.co.nz
